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Service
SHAHINTEX pays special attention not only to the competitive advantages of products, but also to customer service. Quick and perfect collecting, packaging and delivery is the foundation of a long-term and reliable partnership. We focus on people, partners and partnerships in everything we do. Convenient service and capabilities help You to cooperate with us effectively.
We sincerely love our avocation and are proud of the results. Numerous reviews, gratitude from customers and partners confirm this fact. Professional management and a competent team continuously invest talent, efforts and resources in the development of the industry, so that customers and partners get the best products and service.
To client
A personal manager will help you to form an assortment matrix taking into account the specifics of your business and region. He will also support you in solving issues that arise during order’s processing. He will also provide you with interaction with our Company in a «one-window» mode.
For your sales staff we are ready to provide incentive programs, training materials, catalogs and folders with product samples.
By agreement, we provide marketing support. we provide specialized commercial equipment, samples of new products and other materials for free use
COLLECTING and PACKAGING
For improving the quality of service, we have implemented our own system of order assembly control. We use a portable data terminal and a multi-stage digital control system - the time and quality of assembly of each product unit is recorded per second. Due to the full digitalization, responsibility and qualification of the staff, the client receives the order in 100% complete package.
We guarantee that the information that is applied on the packaging of products meets the legal requirements for mandatory labeling. This allows avoiding claims from regulatory authorities.
We pay special attention to the strength and integrity of individual and group packaging. We wrap the products with a film thickness of at least 150 microns. We use branded scotch tape to prevent theft. This allows keeping the appearance of the products in perfect condition despite the number of movements and weather conditions.
We aspire making packaging convenient and eco-friendly. We implement innovative solutions to reduce the impact on the environment and the amount of consumable resources.
In order to minimize the cost of delivery the products are packed very compactly and carefully with relation to the characteristics of the products. Such labor intensive process ensures high-quality packaging and allows avoiding damage and – that is very important - the actual weight of the cargo may differ no more than 5% from that specified in the order.
In order to improve the service, a photo of the products on the pallet is taken after storage. Each cargo space is marked with information about the customer, also date and time of the order assembly and delivery address are indicated.
Delivery
The delivery method depends on the order amount and the region. We cooperate with different transport companies and we can ship the cargo through a company of Your choice. Delivery is carried out to the terminal in Your city or «to the door» at the specified address.
Payment
To make purchases in our online store you must be a company or an individual entrepreneur registered in our website.